Roshoon is a marketplace that connects you with independent home chefs in your area who cook fresh, homemade meals. You order from the chef directly, and either the chef delivers your food to you or you pick it up from their kitchen.
Browse dishes or open a chef’s menu, then add what you want to your cart. Each order comes from one chef. In your cart, choose Delivery or Pickup and pick the day you want your food: today if you are before the chef’s same-day cutoff, or any day up to 14 days ahead. At checkout, confirm your address (for delivery), agree to the cancellation policy and pay. The chef then accepts your order and confirms the time your food will be delivered or ready, and we notify you.
Delivery means the chef brings the food to you. Roshoon does not run its own couriers, so delivery is only offered by chefs who deliver, only within the distance each chef has chosen, and at a delivery fee the chef sets. The whole delivery fee goes to the chef. Pickup means you collect your order from the chef during their pickup hours. Every chef offers pickup, and there is no delivery fee. You can switch between Delivery and Pickup in your cart or at checkout.
Either the chef only offers pickup, or your address is outside the distance the chef delivers to. You can still order by switching to Pickup, or look for a chef closer to you who delivers.
Before you pay, we show the chef’s general area and how far it is from you, so you can decide whether pickup works for you. Many chefs cook from home, so the exact pickup address is shown only after your payment goes through, on your order confirmation and in your order details, together with the chef’s pickup hours.
Both. You can order for today as long as there is still enough time for the chef to cook before they close; dishes that can still be ordered today are marked as available today. You can also pre-order for any day up to 14 days ahead. Some dishes need more preparation time, so their earliest available day may be later.
After you order, the chef reviews it and accepts it. When they accept, they confirm a time window for your delivery or pickup, and you get a notification and an email. You can follow your order in your account as it moves from confirmed to preparing, ready, and delivered or picked up. If a chef cannot take your order, it is cancelled and you are refunded in full.
Payments are processed securely through Stripe; Roshoon never sees or stores your card details. Your total includes the food, a service fee, applicable sales tax and, for delivery orders, the chef’s delivery fee. You are charged when you place the order, even if your order is for a later date.
Yes. Cancellation is free, with a full refund, until the chef starts cooking. Once the chef is preparing your food, half of the food cost goes to the chef to cover ingredients, and the rest of your payment, including any delivery fee, the service fee and tax, is refunded. Once your order is ready it can no longer be cancelled. If the chef cancels, at any stage, you are refunded in full. This policy covers changing your mind; if your food never arrives or something is wrong with it, contact us.
Read each dish’s description and ingredients carefully. Our chefs cook in their own kitchens, so if you have an allergy or dietary restriction, message the chef directly through Roshoon before you place your order to check what they use and how they prepare it.
Post a craving. Describe the dish, the day you need it and roughly how far you are willing to go, and chefs near you are notified. Interested chefs can message you and send you a custom offer with their price and whether they will deliver or you pick up. If you like an offer, you pay for it just like a normal order.
Roshoon is currently available in the United States. What you can order depends on the chefs near you: pickup works with any chef you are willing to travel to, while delivery depends on each chef’s delivery area.
Yes! If you’re a home chef, baker, or caterer, you can sell your homemade meals on Roshoon. Sign up as a chef, set your pickup location and hours (every chef offers pickup), and decide whether you also deliver, how far, and for what fee. Before your dishes go live you will need to upload a food handler certificate, connect a Stripe account so you can be paid, and be approved by our team. After that, you list your dishes and set the days you cook.
If you have any questions or concerns, you can reach our customer support team by emailing us at admin@roshoon.com. We’ll be happy to assist you.
