Privacy Policy for Customers

Introduction

This privacy policy explains how Roshoon collects, uses, and protects your data as a customer on our platform, complying with New York State law and federal regulations.

What We Collect

1. Personal Information: Name, contact details (email, phone), address, account identifiers.
2. Order Information: Purchase history, delivery details, preferences (optional), allergies (if provided).
3. Payment Data: Processed via compliant, third-party providers.
4. Device/Usage Data: Browsing activity, preferences, IP address, device type.

How We Use It

1. To process orders and facilitate delivery.
2. To personalize your experience and recommend offers.
3. To provide order updates, support, and promotional communications.
4. For payment processing, analytics, fraud prevention, and site improvement.

Sharing Information

1. With cooks/chefs (name for delivery, order details, delivery address, order feedback reviews).
2. With third-party payment and logistics providers.
3. With government authorities if legally required.

Data Storage and Security

All personal data is encrypted and stored securely. We comply with the New York SHIELD Act and any future privacy acts for breach notifications and data security practices.

Your Rights

New York law (and if enacted, the New York Privacy Act) grants you:

1. The right to access, update, or delete your information.
2. The right to obtain a copy of your data in electronic format.
3. The right to opt out of the sale of your data (if applicable).
4. The right to be informed if your data is breached.

For privacy requests or concerns, contact: info@roshoon.com

Children’s Privacy

Users under 18 have special protections under the New York Child Data Protection Act (effective June 20, 2025). We do not knowingly collect or process data from users under 18 without consent from a parent or legal guardian.

Updates

We will update this policy to reflect any significant legal or operational changes and notify users via email or platform notice.

Privacy Policy for Chefs/Cooks

Introduction

This privacy policy explains how Roshoon (“we,” “our,” or “us”) collects, uses, and protects information you provide as a chef or cook on our platform, in line with the New York SHIELD Act and other pending state privacy requirements.

What We Collect

1. Personal Information: Name, contact details (email, phone), address, payment/bank details.
2. Profile Information: Business name, food offerings, bio, certifications.
3. Identity Verification: Government-issued ID and relevant documentation for verification as required by law.
4. Usage Information: Platform activity, listings, communication with customers, reviews.
5. Device/Data Logs: IP address, device type, login timestamps.

How We Use It

1. To set up and manage your profile and listings.
2. To process payments and provide tax documents (including reporting as required by U.S. federal law).
3. To communicate important updates, offers, or support.
4. To comply with food safety and local regulatory obligations.
5. To prevent fraud and enforce our terms.
6. For analytics, site improvement, and troubleshooting.

Sharing Information

1. With customers who purchase your food (displaying key profile, food offerings, reviews, delivery address where necessary).
2. With third-party payment processors and verification services.
3. With law enforcement or regulatory authorities if required by law.

Data Storage and Security

Your information is encrypted and access is restricted to authorized staff. We comply with the New York SHIELD Act by implementing robust security measures (such as encryption and breach notification protocols).

Your Rights

You have the right to:

1. Access or update your information.
2. Request deletion or correction of your data.
3. Opt out of non-essential communications.

To do so, contact: info@roshoon.com

Updates

We may update this policy as laws change (including new rules from pending state acts). Major updates will be communicated via email.